FREQUENTLY ASKED QUESTIONS (FAQ)

1. How long does shipping take?

All orders are processed within 1–3 business days. Once shipped, delivery within the United States typically takes 5–10 business days.

2. How can I track my order?

After your order has been shipped, you will receive a tracking number by email, allowing you to monitor the delivery in real time.

3. Do you offer free returns?

Yes. Customers in the United States may return products free of charge within 30 days of receiving their order. We provide a prepaid return label and tracking number.

4. How do refunds work?

Once we receive and inspect your returned item, a full refund will be issued to your original payment method within 7–10 business days.

5. Can I exchange a product instead of requesting a refund?

Yes. You can choose a free product exchange. If the replacement item costs more than the original product, you will only need to pay the difference.

6. What should I do if I receive a damaged or defective product?

If your order arrives damaged or defective, please contact us immediately. We will arrange a replacement or a full refund at no additional cost.

7. Are your products safe for all skin types?

Our products are carefully selected and suitable for most skin types. However, results may vary. If you have sensitive skin or medical conditions, we recommend consulting a dermatologist before use.